Terms for accessing iCare web and mobile services.
Effective date: July 21, 2026 · Version 1.0. Customer orders, BAAs, data-processing agreements, or other signed contracts may contain additional or controlling terms.
Effective date: July 21, 2026
1. Agreement and legal entity
These terms govern access to services offered by iCare EVV LLC. Business address: 1393 E 52nd St, Cleveland, OH 44103, United States.
A customer order, business associate agreement, data processing agreement, or other signed contract may contain additional or controlling terms.
2. Eligibility and accounts
Users must be authorized by the relevant organization, provide accurate account information, protect credentials, complete required security steps, and promptly report suspected misuse. Accounts may not be shared.
3. Acceptable use
Users may not access data without authorization, bypass security controls, disrupt the service, introduce malicious code, misuse personal or health information, reverse engineer except where law permits, or use the service for unlawful activity.
4. Web and mobile services
Available features depend on the contracted service, role, tenant configuration, released version, device, operating system, and integrations.
5. Customer data and responsibilities
Customers and authorized users remain responsible for the legality, accuracy, permissions, configuration, and use of information they submit. iCare processes customer data to provide, secure, support, and improve the contracted service subject to applicable agreements.
6. Intellectual property
The service, software, design, documentation, and related materials are protected by intellectual-property law. No ownership rights transfer except as explicitly stated in an approved written agreement.
7. Third-party services
Integrations, devices, networks, app distribution, mapping, communications, and other third-party services may have separate terms and availability. iCare does not control every third-party service.
8. Suspension and termination
Access may be limited or suspended for security risk, unlawful use, material breach, nonpayment where contractually applicable, or to protect the service and affected parties. Contract terms govern termination, export, retention, and deletion.
9. Disclaimers
The final terms must state approved warranty and service disclaimers. The service does not replace professional clinical, legal, billing, compliance, or emergency judgment. No software guarantees payer acceptance or regulatory compliance.
10. Liability and indemnification
Limitations of liability, exclusions, remedies, and any indemnification obligations must be supplied and approved by legal counsel and aligned with customer agreements before publication.
11. Governing law and disputes
Governing jurisdiction: Ohio, United States. The final dispute process, venue, notices, and any arbitration terms require legal approval.
12. Changes and contact
Effective date: July 21, 2026. Approved changes should be published with appropriate notice. Questions can be sent to support@icareevv.com.