Admin setup
Tenant settings, branches, users, roles, onboarding checklist, imports, and launch prep.
HELP CENTER
Support content organized around the work teams actually do.
Find the right starting point for onboarding, scheduling, EVV, billing, caregiver mobile workflows, family access, and troubleshooting.
Operator guidanceStories, implementation, support
Customer storiesReal results from live agencies
Implementation guideWhat go-live looks like, week by week
FAQs + contactAnswers from the team before you buy
Illustrative workflow — no client or tenant data
HELP TOPICS
Choose the area you are trying to unblock.
Scheduling
Open shifts, matching, caregiver readiness blocks, missed visits, callouts, and coverage recovery.
EVV troubleshooting
Clock-in/out proof, location evidence, signatures, visit exceptions, disputes, and manual adjustment governance.
Billing and payroll
Claim scrubbing, billing holds, denials, timesheets, pay rates, and export readiness.
Caregiver mobile
My day, shift detail, offline queue, messages, forms, documents, training, and notifications.
Family portal
Family login, schedule, visits, documents, messages, support requests, and visible coordination notes.
Where should a new tenant start?
Start with agency settings, branches, payer programs, service codes, rates, and validated imports before opening scheduling for live use.
Can imports be validated without writing data?
Yes. The import workspace previews mapping, required-field errors, and duplicate warnings before any client, caregiver, authorization, service-code, or rate data is committed.
How are support requests routed?
Public contact and demo requests go to the marketing team. Tenant users should use in-app support so the request stays tied to the tenant.
MORE RESOURCES
Use these pages for deeper review.
RELATED GUIDANCE
Continue with a connected workflow
Home Care Software FAQs
Read answers about iCare product workflows, implementation, mobile access, security, billing readiness, and support.
Contact iCare EVV Home Care Software
Contact iCare EVV LLC about product questions, support, privacy, security, BAA requests, partnerships, or another non-PHI inquiry.