Clear answers before the next conversation.
Search by topic, review the operating details, or contact the team when your question depends on a specific agency workflow.
Illustrative workflow — not a customer case study
- Plain-language answers
- No unsupported promises
- Links to deeper guidance
Questions by topic
ProductWhat kind of organization is iCare built for?+
iCare is designed for home-care organizations coordinating people, schedules, visits, EVV, documentation, communication, and operational review. Product fit should be confirmed against your programs, payer requirements, state rules, and integrations.
ProductDoes iCare replace every system an agency uses?+
Not automatically. The right operating model depends on your current systems and required integrations. Discovery should identify what iCare will own, what remains elsewhere, and how data moves between them.
ImplementationHow long does implementation take?+
Timing depends on agency size, data quality, decision speed, workflow complexity, integration scope, and pilot results. iCare does not publish a universal launch promise without reviewing that scope.
ImplementationCan we pilot before a full rollout?+
Yes. A controlled pilot with representative users and workflows is the recommended path before a broader launch.
MobileIs the caregiver app publicly available in app stores?+
Yes. Use the iCare download page to open the current App Store or Google Play listing for your device.
MobileWhat can caregivers do in the mobile experience?+
The mobile application supports assigned work and visit execution workflows, including visit context, EVV actions, documentation, and secure session behavior. Exact capabilities depend on role, tenant configuration, and the released app version.
SecurityIs iCare HIPAA certified?+
HIPAA does not define a general product certification called “HIPAA certified.” iCare provides technical and operational controls that can support a covered organization, while compliance remains a shared responsibility and requires legal, policy, configuration, and operational review.
SecurityHow is access controlled?+
The platform uses authenticated sessions, roles, permissions, tenant boundaries, and activity history. Organizations remain responsible for assigning appropriate access and reviewing users as responsibilities change.
BillingDoes iCare automatically guarantee a clean claim?+
No software can guarantee payer acceptance. iCare can help teams review visit, EVV, authorization, documentation, and exception context before downstream billing work.
BillingCan operations and billing review the same visit history?+
iCare is designed to keep operational evidence and follow-up connected so authorized roles can review the record from their own workflow.
SupportHow do I contact iCare?+
Use the contact form or email support@icareevv.com. Do not include protected health information in a public website inquiry.
SupportHow do I sign in?+
Use the Sign in link with the email and password associated with your agency, caregiver, client, family, or platform account.
Your workflow may need a more specific answer.
Send a non-PHI question to the team or request a guided walkthrough.