What is Electronic Visit Verification (EVV)?
Understand what EVV records, why it is used for Medicaid-funded personal care and home health services, and where agency review still matters.
Illustrative workflow — not a customer case study
- Operational guidance
- No client data
- Reviewed July 19, 2026
Quick answer
Electronic Visit Verification is a system for electronically recording required information about certain in-home service visits. EVV supports visit verification, but agencies still need clear workflows for schedules, exceptions, documentation, corrections, privacy, and downstream review.
Guide contents
Reviewed July 19, 2026
Reviewed by iCare content review. Requirements must be confirmed against current official guidance.
The visit information EVV is designed to capture
CMS guidance identifies six categories of information for covered visits. State implementation details can differ.
Who and what
- Type of service performed
- Individual receiving the service
- Individual providing the service
When and where
- Date of service
- Location of service delivery
- Time the service begins and ends
EVV is one part of a larger visit workflow
Schedule
Connect the expected person, service, place, and time before the visit.
Verify
Record the configured start, end, location, and caregiver evidence.
Review
Route late, missing, changed, or incomplete records to an accountable reviewer.
Resolve
Document corrections and preserve the history needed for operational review.
Questions an agency should answer before choosing an EVV workflow
Which services are in scope?
Confirm payer, program, service, and state requirements from current official guidance.
How are exceptions handled?
Define ownership for missing records, changed schedules, connectivity issues, and manual corrections.
What follows verification?
Decide how documentation, authorization, payroll, billing, and audit review use the visit record.
Apply the guide to your current operating workflow.
A focused walkthrough can test these steps against your roles, data, visit model, and review process.